Customers Are NOT Happy About This Major Wendy's Drive-Thru Change
Last week, during a quarterly earnings call, CEO Kirk Tanner announced that Wendy's would be bringing voice-enabled AI ...
Wendy’s adding AI voice assistant to take drive-thru orders — and customers slam the tech: ‘They suck so badly’
The chain’s AI voice assistant — dubbed “FreshAI” — first began testing in 2023 and is currently used in about 100 Wendy’s ...
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Wendy's controversial new AI drive-thru has customers fuming
Wendy's fans can expect significant changes to the way they order food at the restaurant this year. The popular fast food ...
Wendy’s Is Making Big Changes to Its Drive-Thrus This Year — and Customers Are Divided
Wendy’s will use FreshAI, a voice AI assistant, at hundreds of Wendy’s locations by the end of 2025, CEO Kirk Tanner ...
Who's taking your order at Wendy's? Fast food chain plans AI drive-thru order rollout
An AI ordering assistant called FreshAI will take drive-thru orders at 500 more Wendy's restaurants this year, CEO Kirk ...
Wendy’s Is Making a Big Change to Its Drive-Thrus—And You Might Not Be Happy About It
Keep reading to find out what’s going on at Wendy’s locations near you and what the internet has to say about it. Get ...
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Wendy's Is Making a Big Change to How Customers Order Meals—Here's What You Need to Know
According to Tanner, who claims to test the AI assistant out himself a few times a week, FreshAI “gives customers the ...
More Wendy's restaurants will use AI to take your drive-thru order this year
An AI ordering assistant named FreshAI will be taking drive-thru orders at 500 more Wendy's restaurants this year, CEO Kirk ...
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Wendy's has begun using AI at its drive-thrus. Will the tech come to MA? What to know
The company stresses on its website that the AI technology will be "an assistant – not a replacement" to Wendy's employees.
Wendy’s plans to add more AI ordering assistants to restaurants nationwide
Wendy’s plans to expand its “voice-enabled AI order taking” at up to 600 restaurants nationwide by the end of the year, CEO ...
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Wendy’s sees success in menu innovation
In particular, a SpongeBob SquarePants promotion and corresponding themed menu — which included a pineapple-flavored frosty — ...
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Who's taking your order at Wendy's? Fast food chain plans AI drive-thru order rollout
The move comes after positive results from a pilot program, CEO Kirk Tanner said. Wendy's is expanding the use of an artificial intelligence assistant at drive-thrus this year, meaning FreshAI ...