Salesforce's vice president of business development shares how the company is providing automation solutions on platforms ...

As a Salesforce Certified Technical Architect (CTA), I've been following this trend with great interest—especially since the ...

NICE CXone’s low-tier plans capitalize on value and the essential features, while the high-tier plans provide intelligent tools for teams seeking to make agent performance and customer ...

New research from Salesforce finds people walk away from one-third of customer service interactions empty handed. But Gen Z ...

Salesforce Inc. today announced the general availability of Agentforce, its suite of tools for building autonomous artificial intelligence agents to augment work for enterprise employees worldwide.

Salesforce Inc (NYSE:CRM) is a cloud-based software company. Salesforce's AI strategy this year has shifted to developing ...

(AP Photo/Elaine Thompson) · ASSOCIATED PRESS The announcement came just weeks after Salesforce announced the buildout of its own autonomous agents through the Agentforce platform, underscoring ...

(GeekWire File Photo / Todd Bishop) AI agents are reigniting the competition between Microsoft and Salesforce. Microsoft announced 10 new AI agents for its Dynamics 365 line of business ...

Unlike other agent platforms that require complex data integration and custom automation builds, Agentforce is already built into the Salesforce Platform. Customers can instantly turn their ...

Salesforce Inc.’s MuleSoft integration platform today announced support for a new event-driven application programming ...