Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Salesforce's vice president of business development shares how the company is providing automation solutions on platforms ...

New research from Salesforce finds people walk away from one-third of customer service interactions empty handed. But Gen Z ...

As a Salesforce Certified Technical Architect (CTA), I've been following this trend with great interest—especially since the ...

Salesforce Inc. today announced the general availability of Agentforce, its suite of tools for building autonomous artificial intelligence agents to augment work for enterprise employees worldwide.

Unlike other agent platforms that require complex data integration and custom automation builds, Agentforce is already built into the Salesforce Platform. Customers can instantly turn their ...

“Agentforce will be the number one supplier,” said Salesforce CEO Marc Benioff in an interview featured by Fast Company. “I think we’ll have more than a billion agents running from ...

(AP Photo/Elaine Thompson) · ASSOCIATED PRESS The announcement came just weeks after Salesforce announced the buildout of its own autonomous agents through the Agentforce platform, underscoring ...

While Salesforce has, with the recent launch of Agentforce, made agents very much the topic du jour, retailers are getting into the subject, says Michael Affronti, SVP and General Manager for the firm ...