Five9 AI Agents empower businesses to create chat and voice bots that combine the conversational abilities of a human with ...

With the offseason now fully underway, here are three things for MLBTR readers to keep an eye on today: 1. GM Meetings ...

With the first position player and starting pitcher deals of this year's free agency now in the books, here are ...

Mitel ®, a global leader in business communications, and Talkative, an innovative provider of AI customer service solutions, today announced an expanded partnership that will bring leading generative ...

Princess Cruises has announced the relaunch of its agent training platform, OneSource.com. The revamped platform has an ...

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

As front offices gather for the beginning of the GM Meetings, Post-Dispatch subscribers had concerns and questions answered from San Antonio.

Now, LinkedIn has launched another AI tool, but this time it’s all about helping recruiters find the right candidate for the jobs they have on offer. It’s also the first AI agent the company ...

Health launched “LiveAdvise”, allowing beneficiaries to consult with a live agent face-to-face by video while reviewing your ...

Will the Red Sox enter the offseason bidding war for Juan Soto? MLB insider Jon Heyman believes Boston will be among six ...

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...