With these use cases, Grubb has seen big advancements in AI for contact centers in recent months. The trend will continue throughout 2025, improving both customer experience and the government agent ...

Vindaloo Softtech, a leading VoIP software development company is excited to announce that it will be taking part in IT ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...

Mako Networks, a global leader in PCI-certified network management solutions, announced today that they have been named an INTERNET TELEPHONY Hosted VoIP Excellence Award winner for 2024 for their ...

TMC today announced Veriswitch's SmartShield as the winner of its latest INTERNET TELEPHONY Editor's Choice Award for Telecom ...

On Tuesday, February 4, 2025 at 8:30 a.m. Eastern Time, AudioCodes will conduct a conference call to discuss the Fourth Quarter and Full Year 2024 results, which will be webcasted simultaneously. The ...

India will launch an American satellite for AST SpaceMobile. This will revolutionize mobile communication by enabling direct calls from space using regular phones. The satellite, Bluebird ...

In 2024, CallTek’s Call Center was recognized for its contributions to the hospitality technology industry by Hospitality Upgrade, a leading media company specializing in hospitality technology ...

A voice over IP (VoIP) service can boost your call quality and save you money compared with a traditional landline. These are ...