Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

Prior to this, he was Salesforce’s Chief ... supercharging agents in real time and unifying data with an AI-driven platform like CXone Mpower. Read now Research Report AI Reality Check: Why ...

While agentic AI vendors push fear of getting left behind, businesses don’t necessarily trust them, and haven’t yet started ...

TD Cowen analyst Derrick Wood keeps a Buy rating on Salesforce (CRM) with a $400 price target ahead of the company’s Q4 report on February 26.

Salesforce has announced a new CFO+ with an expanded set of responsibilities as a company veteran who "bleeds CRM" prepares ...

McGill and Partners chief technology officer Simon Bradbury said: “As the first broker in the London market to introduce ...

Salesforce’s Agentforce is an example of so-called AI Agent technology, with such advanced chatbots believed to represent the next step after Microosft Corporation (NASDAQ: MSFT)-backed OpenAI ...

Salesforce's growth potential remains strong with focus on cost control, AI expansion, and shareholder value. Discover why CRM offers ~25% upside.