As a Salesforce Certified Technical Architect (CTA), I've been following this trend with great interest—especially since the ...

Salesforce Inc (NYSE:CRM) is a cloud-based software company. Salesforce's AI strategy this year has shifted to developing ...

New research from Salesforce finds people walk away from one-third of customer service interactions empty handed. But Gen Z ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

While Salesforce has, with the recent launch of Agentforce, made agents very much the topic du jour, retailers are getting into the subject, says Michael Affronti, SVP and General Manager for the firm ...

These are independent reviews of the products mentioned, but TIME receives a commission when purchases are made through affiliate links at no additional cost to the purchaser. When it comes to ...

After criticising Microsoft at the recent Dreamforce conference, Salesforce CEO Marc Benioff took to X to attack its competitor some more. “Microsoft rebranding Copilot as ‘agents’? That’s panic mode, ...

Former Salesforce co-CEO Bret Taylor has embarked on a new journey as the co-founder of Sierra, a startup building customer experience AI agents, which Taylor thinks have the potential to ...

The next generation of customer service automation has arrived.Unlock the power of CXone Mpower to revolutionize your customer service. Learn how to streamline workflows, supercharge agents with ...

With Agentforce, Salesforce is launching a tool to let any organization build their own AI agents. With its announcement in September, it already set the bar high for itself, but now all customers can ...

Unlike other agent platforms that require complex data integration and custom automation builds, Agentforce is already built into the Salesforce Platform. Customers can instantly turn their existing ...