Gorgias’s version of templates, called Macros, includes variables that automatically populate each customer’s unique information (like names, order numbers, shipping information, and more). This means ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

There are ways to minimize the confrontation and friction of a complaint, and turn it into a positive result for both the business and customer.

DPA launches a new complaint form site. DPA launched a new online complaint form site that connects its case management system to the newly created OIG’s system. Complainants can choose the law ...

Create forms, collect data, and analyse it easily with these platforms. All of the best online form builders we list below make it easy to collect customer feedback and marketing data with forms ...

NASA's beleaguered Mars Sample Return program currently faces extreme costs of up to $11 billion and a timeline that could reach 2040. The year 2025 isn't even a week old and NASA is already ...

These pages have information about how to complain to the BBC, with links to the BBC’s Complaints Framework, the BBC’s regulator Ofcom and regular reports about complaints. These are recent ...

Even the pros use proven "templates" to create sales letters that get results. The following is a 12-step template for writing foolproof sales letters. Every person has some form of buying resistance ...

(In fact, the very first 311 call was a sound complaint: A caller in Jackson Heights, Queens, dialed in to report a noisy party.) What else gets under our skin? According to the 311 logs ...

Absolutely! Addressing customer complaints with professionalism and empathy is essential in turning the situation around. By handling the complaint with empathy and efficiency, you can turn a ...