Brands suffering from a trust deficit might be wary of adding new tools to customer experience. There’s reason to believe genAI, when done right, can build trust — when done transparently.

I's not just the technicals that have caught investors' attention. Agentforce, Salesforce's latest AI innovation, is sending ...

Salesforce's latest State of the AI Connected Customer research reveals consumer trust in companies is at a record low and ...

These are independent reviews of the products mentioned, but TIME receives a commission when purchases are made through ...

Salesforce introduces Agentforce, a new feature that uses advanced reasoning to create autonomous AI agents capable of ...

Former Salesforce co-CEO Bret Taylor has embarked on a new journey as the co-founder of Sierra, a startup building a customer ...

60% of global consumers believe that advancements in AI make trust in retailers more important. This is according to Salesforce’s latest State of the AI Connected Customer study. Trust has always been ...

Consumer trust in companies is at a record low – but artificial intelligence (AI)  is raising the stakes for brands, according to Salesforce’s latest State of the AI Connected Customer research. Today ...

Salesforce’s latest State of the AI Connected Customer research reveals consumer trust in companies is at a record low and ...

The San Francisco, US-headquartered company said its revenue in fiscal 2023-24 grew 36% to Rs 9,116 crore, making it the first fiscal where the topline crossed $1 billion.