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Ventrica – The Future of Customer Experience: Trends Shaping 2025
As we stand at the threshold of 2025, the landscape of customer experience (CX) is undergoing a profound transformation.
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The future of customer service: AI’s impact on contact centre agents
Ventrica Ray Biggs says “AI is not here to replace contact centre agents but elevate their role, creating seamless customer ...
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ESP Group Secures NHS Contract for NSS National Contact Centre
ESP Group Secures NHS Contract to Deliver Services for the NSS National Contact Centre. Contact Centre outsource ...