Jan 30, 2025 · CCAI Platform is a unified contact center platform that accelerates the organization's ability to leverage and deploy Customer Engagement Suite with Google AI without relying on multiple...

Formerly known as Contact Center AI Platform (CCAIP), this Contact Center as a Service (CCaaS) solution is built on Google Cloud’s foundational security, privacy, and AI innovation. Modern...

Customer Engagement Suite with Google AI is an end-to-end application enabling your customer service operations to deliver exceptional and consistent customer experiences at every touchpoint.

May 31, 2023 · Google CCAI can help organizations reduce costs by leveraging virtual agents, improve the customer journey across channels, and support effective and prompt resolution of customer issues. It enables natural language conversations through four key AI technologies:

Sep 1, 2023 · Google has launched a new CCaaS platform as an alternative to its current Contact Center AI Platform offering. The solution acts as a “lightweight bridge”, connecting a business’s existing contact center infrastructure – whether that is Avaya, Cisco, or Genesys – to many of the tools within its CCAI Platform.

Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Google Cloud CCAI integrates Google’s world-class AI and machine learning capabilities, cloud computing, and...

Jul 19, 2023 · Google Contact Center AI, or CCAI, is one of the most exciting AI-driven platforms for customer experience in the current marketplace. While countless CCaaS vendors now embed more intelligent technology into their ecosystems, Google’s solution takes a different approach.

Mar 22, 2022 · In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship...

3 days ago · Ask your Google account team to grant quota to your project for CCAI Platform. You can't create an instance without quota. If you don't have a Google account team, you can connect with an...

Jan 7, 2020 · As we’re learning from early adopters of Google Cloud Contact Center AI (CCAI), which became generally available last month, the benefits are not to be ignored. Here’s a quick look at how two companies in two distinct industries …