The Salesforce Customer Success Platform is helping Telstra to transform and serve its customers in the best way possible. It provides Telstra’s enterprise business with a 360 degree view of customers, empowering collaboration like never before.

On today’s episode of Leading With Change, CEO of Telstra Andy Penn talks about how unifying the company’s CRM system with Salesforce has enabled them to better connect to their customers and community through a period of immense uncertainty and extraordinary change.

Jun 26, 2024 · Telstra’s Salesforce implementation has yielded significant benefits across its organization. Within just 12 months, Telstra witnessed an impressive 80-point increase in its Net Promoter Score (NPS), indicating a strong positive impact on customer satisfaction and loyalty.

Aug 15, 2019 · Telstra is continuing to expand its use of Salesforce as the core customer relationship management system across its operations, tipping improvements in its ability to deal with customer issues.

With cloud technology, Salesforce is enabling Telstra employees to stay connected and productive from anywhere – and continue supporting customers remotely without ever missing a beat.

Andy Penn and Gavin Patterson talk about how Telstra rose to the twin challenges facing Australia in 2020 — the pandemic and massive bushfires — by ensuring its customers stayed digitally connected.

Learn how Sales Cloud PRM can help you achieve your channel sales goals. Put Sales Cloud data to work with the powerful dashboards of the CRM Analytics Sales app. Learn how your …

Apr 11, 2017 · Telstra plans to revamp the sales experience for its 2000 global sellers by deploying software-as-a-service products from Salesforce, Cloudsense and Amdocs as part of the new system. The aim is to deliver a better customer experience, reduce operating costs and maintain market leadership through digitisation.

Nov 11, 2010 · Employees can monitor the progress of their suggestions while Telstra assesses each idea against its popularity, viability and how well it aligns with existing plans.

Nov 28, 2019 · Telstra is using dashboards powered by Salesforce's Einstein Analytics in the central Salesforce system it uses to run its enterprise business.